Telkom still charging me for a cancelled line
<p>I cancelled my second telephone line over a month ago (in middle August) as we moved to a new place and wont require it anymore (sent in cancellation document and all that), however I am still being billed for my line to this day. Please cancel it TODAY and credit my account for the October bill I just paid (stated up to 30 days and its long past that). Totally unacceptable that this takes more then a month to do. Telephone line in question is ********** 455. Thanks</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Still nothing on a "simple" cancel my line and another bill from Telkom for November for the line. Utterly disgusting service from Telkom.
Still nothing on a "simple" cancel my line and another bill from Telkom for November for the line. Utterly disgusting service from Telkom.