Telkom still charging me even after I cancelled half a year ago

<p>On 30/08/2016 I sent in my cancellation form to telkom via email.</p> <p> </p> <p>Months went by before they let me know I must contact my ISP to release the line before they can cancel.</p> <p>I did so and informed a telkom representative name Chama, Chama NC1 at telkom.co.za on 26/01/2017.</p> <p>Now all I get is a message indicating I must request the same from my ISP date 06/04/2017.</p> <p> </p> <p>I have not utilised the ADSL services since we took out a contract with Telkom for their uncapped LTE.</p> <p>As a loyal customer they now send me a bill via sms with an account that just accumilates.</p> <p> </p> <p>I would like to pay this account, but I refuse to do so until my account reflects the amount it should have been had my account been cancelled as requested. It is not my issue if they failed to inform me that they needed me to resolve this with my ISP first.</p> <p> </p> <p>My credit standing has also subsequently been soiled as I was marked as a bad payee, when I tried to renew my MTN cellphone contract.</p> <p> </p>