Telkom still charging for cancelled service!!

Ref: *** <br> <br> I have cancelled my broadband account for a property I am renting out in December 2015. I asked for my R700 deposit back which I was asked to pay at the start of the agreement. I have been told to wait until January 2016 when my deposit will be returned to my bank account. It is now February 2016 and I have not received the deposit and on top of that Telkom is still taking the monthly charge for the broadband from my account. I have spoken to Brent Laskey in Tygervalley Branch who offered to help me in January of my account was still not right but I received an out of office email from the address he gave me (back in March 2016). The alternative contact person Gerrit Pens has ignored my correspondence.