Telkom still charging despite breach of contract!

Ongoing speed problem with ADSL line so 4th of Oct. entered into contract for LTE device after visiting Rosebank store and being convinced that my area was suitable.<br> LTE device did not operate properly so took it back to store and was given LTE advanced device to test but no better.<br> Store logged call on my behalf but after no feedback I logged a call with Telkom call centre on 7th of Oct.- case no. ***5.<br> No feedback for more than 2 weeks and finally went back to the store in Rosebank and this time had the pleasure of dealing with Markos Ngomane who escalated the problem to various people at Telkom and even to Huawei the suppliers of the LTE devices but to no avail.<br> I was copied on an internal mail on both Oct. that showed that my original call on the 7th of Oct. had never actually been logged.<br> Finally, got a technician despatched to me on the 13th of Nov. who could not fix problem.<br> Final straw on 23rd of Nov when phoned call centre and was told that the escalation only just been logged.<br> Sent cancellation letter on 23rd Nov to TBM Retentions & returned device to Rosebank on 26th.<br> My account debited on 30 Nov for R1906,15-not acceptable as service not delivered.