OB
Oriole B
1 reviews | Active since Jun 2013
16 Aug 2018, 20:58
Telkom still charges while line has been cancelled
I've had a situation where I tried to close my account before the end of the month and Telkom cut my data access but then continued to charge me for days that I didn't have access. They are so difficult to get hold of, there online chat doesn't work, you have wait for more than 30mins on the phone. How is a company like this ever going to sustain it self in the future competitive market with such shoddy service and conditions.
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Replies (1)OB
Oriole B's updateReviewer Update
10 Sept 2018, 13:59Hello Igsaan,
This issue has not been resolved and Telkom has had the cheek to send me another invoice for a month where I haven't had data connection even after I requested to have my account closed. I've sent over 10 emails and no in your service department has managed to resolve this. New tenants are wanting to use the line and they cannot connect until you have resolved the issue. Therefore, Telkom is losing money from the new tenants who need a new line.
OB
Oriole B's update10 Sept 2018, 13:59
Reviewer Update
Hello Igsaan,
This issue has not been resolved and Telkom has had the cheek to send me another invoice for a month where I haven't had data connection even after I requested to have my account closed. I've sent over 10 emails and no in your service department has managed to resolve this. New tenants are wanting to use the line and they cannot connect until you have resolved the issue. Therefore, Telkom is losing money from the new tenants who need a new line.