CJvV
Chantell Janse van Vuuren

1 reviews | Active since Aug 2019

04 Jul 2022, 19:50

Telkom still bills me for Suspended Services.

Telkom has completely suspended SIM Cards on Contract Account due to arrears. Can not make/ receive Calls, SMS or Emergency Calls since 01.06.2022.

Telephone Queries impossible due to No Service, InterNet Queries impossible due to No Data. Telkom App does not require Data, but shows "No Information Available" when logged in.

Used borrowed WiFi to attempt Online Chat on 20.06.2022. "Mpho" was informed that currently, telephonic Communication is impossible due to Suspended Service. Was promised feedback within 72 hours, which has not materialized.

Good Faith Payment made in order to keep SIM Cards available for Calls and SMS, Debit Payment collected- Still Suspended. Requested reconnection of Services on Payment Plan of minimum R 1,000.00 pm to be Invoiced in conjunction with monthly Invoice, additional Payments, if possible, will be made via EFT.

May and June 2022 Invoices charged with total R3,839.14 in Data Fees, but due to Suspended SIM Cards we have no access to this Data. Why am I being Billed for Data to which I had no access? I accept the Device Charges per Invoice as I do have the Devices, but who in their right mind pays for something that they did not use??

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