TELKOM STILL BILLS ME AFTER CONTRACT EXPIRES

Good day

My name is Janet Gengan and I am an existing Telkom account holder, my Identity number is ***.

I have 2 accounts with Telkom that is currently in arrears due to Telkoms *********** service. These accounts were paid up in full and in advance in October 2019. The emails below and the attachments are proof of communication confirming the acknowledgement of these payments. Before these payments were made, I had spoken to a consultant to verify the final amounts that was owing to Telkom, this call was made in October 2019, please can these recorded calls be investigated.

One of my contracts expired in May/June 2020. In February 2020 and March 2020 all the way through to May 2020 and June 2020, I had been communicating with several consultants to put an end to my contract that was expiring in 2020. Telkom didn't end the contract after expiration and kept on billing me for it, the account is now in arrears for an amount of R528.86.

My current contract is the laptop 5G contract that was also paid up in full as per the attachments, this contract is due to expire in December 2021 but I am now being told that this contract is also in arrears for an amount of R998.70.

I am not sure whats been going on with Telkoms systems and records but for the past year I have been explaining this to debt collectors and Telkom agents that have been calling me, I was told that an investigation will be opened and this will be looked into but to date nothing has been done. I am just continuosly being billed for this.

This is certainly not the kind of service I signed up for with Telkom and it is a damn shame that customers like myself, who pay up in advance have to go through this kind of bull**** with Telkom.