JC
Johannes C
1 reviews | Active since Nov 2015
02 Nov 2015, 02:08
Telkom still bills me 2 months after I cancelled.
I cancelled my Telkom fixed line on the 15/08/2015 for the period ending 31/08/2015 due to the fact that I relocated to the UK. The Telkom shop in Tygervalley, Cape Town insured me that the line will be cancelled on the 31/08/2015 and they supp**** me with a reference number showing that my cancellation were logged. However beginning of October they billed me for September. Thereafter I called them again on the 01/10/2015 to tell them that my account was cancelled ending 31/08/2015. Just to see them bill me again on the 01/11/2015.<br> <br> This absolutely shocking, therefore I wont recommend them at all to anyone.<br> <br>
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Replies (1)Telkom's replyOfficial
02 Nov 2015, 08:00Hello jannescoetsee,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM163255
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM163255
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Telkom's reply02 Nov 2015, 08:00
Official
Hello jannescoetsee,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM163255
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM163255
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
