Telkom still billing, no service, not able to terminate contract

I have previously posted that my contract has been suspended since last year as no calls were made for three months. I have been billed every month via debit order.

Sincr October last year, I have not been able to make calls or use data despite being billed.

My contract time has ended. I have filled in the forms but after more than 21 days my accound has not been cancelled.

My previous post was responded to with this: Interaction Ref: AI ********** .

This seems very *******, charging for services not renderrd and failure to keep terms of contract.

Apparently I can't go to the small claims court wihout advising Telkom. I'm hoping this platform will suffice should I go that route.

Please respond Telkom