Telkom still billing me for lines I cancelled 3 months ago

On the 25th of October 2017 I cancelled my Telkom business products with immediate effect. I received a call from a lady at Telkom confirming that everything had been cancelled ( 5 Lines, PABX system and ADSL line) she then said that a Technician will come and collect all the equipment as soon as possible. Subsequently I moved out of the premises and closed the business by 1 November 2017. Every month November, Dec, Jan and now for February I still receive a bill for lines I do not have!! After many phone calls ( being transferred from one department to another) 4 emails, a website complaint I finally received a call from a gentleman named Sheldon L Goslett from Telkom cancellations exclaiming that they apologise but the lady only cancelled my ADSL line and not my business telephone lines. He the sent me an email saying he will backdate it to the 25th of October and I will receive confirmation that this has been done. (Telkom already collected all the equipment from my old office.)

For the past week I have received harassing phone calls from MBD ( Telkom legal department) demanding I pay R9300.00 in arrears I owe for lines I do not have and cancelled 3 months ago!! The lady named Thabani being very rude, telling me I am lying about everything after which she just hung up!

Further to this I receive messages from Telkom saying my lines have been suspended ( I do not have these lines anymore so how can one suspend them?)

The most recent sms saying I now owe due by the 5th of February R11400.00 !!

I honestly do not know what to do about this, who to contact as no one seems to want to take responsibility for this at Telkom. I get transferred from one place to another with no resolve.

It seems like no one communicates eg: Accounts with cancellations with line removal!! No one knows what is going on at all! But are very quick to keep billing you for something you cancelled and even hand it over to debt collectors when you do not owe anything...

I will take this to the highest of the high at Telkom and will make sure those not doing their jobs be brought into the light and dealt with!!

This is honestly the most shocking service I have ever received and cannot believe this is even happening. It seems so unreal that it must be a living nightmare!