Telkom STILL billing me after Icancelled 4 mts ago

On 22 June I visited Telkom Tygervalley Branch to cancel my Phone and adsl line.<br> I wanted to settle the balance but was recommended to rather settle on 30 June due to recurring fees.<br> I settled the amount via eft on 30 June. I have NOT ONCE received a statement, had to find out my balance previous months by communicating via Facebook but learnt that I can view the account balance via the Telkom phone app, where I found the final amount that I paid on 30 June <br> I received an sms from Telkom on 1 July confirming that the adsl and line is cancelled.<br> On 19 Oct I received a phone call and sms from a Bongani stating I owed R258.74 and after explaining the cancellation and confirmation I was notified that I was incorrectly charged and that the funds will be reversed. Bongani sent me a statement via email that contradicted EVERYTHING I was explained and didn't state an amount due of R258,74 at all. On 26 Oct I sent Bongani a mail with all confirmation, his response was that I am being charged for a perusal fee and that I still owe Telkom money.On 27 Oct I visited the Tyger Valley branch but was told that they CANNOT help me and I need to phone 10210. I still haven't got though to you