EC
Ettiene C

1 reviews | Active since Oct 2013

31 Mar 2016, 12:15

Telkom still billing me after a month of no servic

I have had no service for a few months(Since mid January) I decided to find out what is going on, and realized I forgot to pay, which I then did to settle the account. Changed to debit order(supposed to come off on the 26th of each month. Only came off on the 8th of March, obviously it failed) By this time I had already reported a fault. I received an SMS that the fault is with the Technical department, and that it is a major break in the line. a month later, and I receive an SMS that my line will be suspended if I dont pay even MORE money? So I call the call centre, and I get told that I have to pay otherwise the line will be suspended when they decide to fix it one day... Thus, I will not even know if it was fixed due to telkom's poor communication. Oh yes, in the meantime I am paying my ISP every month aswell, another R300 for NOTHING.<br> <br> So Ill just leave this here and see if Telkom can find someone to call me back and fix this problem, because by Saturday I will be removing the telkom infrastructure on MY property, that they have not paid rent for, for over 8 years. Yes, I will be cutting down your pole and leaving it outside your local office.<br> <br> You have 48 Hours to fix this.

0
Replies (1)
Telkom
Telkom's reply31 Mar 2016, 14:43
Official
Hello CrixZA,

Thank you for making contact with us and bringing
this to our attention.


This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to attend and provide feedback as soon as possible.


***


Regards
Keagan
Telkom Social Media Team