Telkom still billing for service a year after the cable was ******

Our telephone nr *** stopped working on 21/1/21. We reported the fault on 23/1/21 and was informed that a cable, which also supplies our house, had been ******. When after a month we still had no phone, and since Frogfoot was laying cables nearby, we decided to install optic fiber. We phoned Telkom at that time to cancel our line and was told that Afrihost, our service provider, had to cancel first, but then Telkom would also cancel our line. We thought we had done all that was necessary.

Telkom kept insisting at intervals that we continue paying for the line, and on 29/3/21 I sent them an email explaining the situation

The account had been handed over to Nudebt for collection.

Unfortunately, since it was almost a year ago, we no longer have the fault number or case number.

We would appreciate it if you could escalate the matter to Telkom so that it can be cleared up.

Jacques Vosloo