1 reviews | Active since Oct 2016
Telkom Still Billing After line Disconnected 2 Months Ago.Refuses To Help
<p>Gooday.</p> <p>My Telkom Voice Line/ADSL was suspended at the end of July owing R2200.I am in a position to repay this bill now in October, however i find out i have been billed for non existant services after the line was disconnected at R800 per month.I called customer service but the lady was rude,refused to understand and demanded payment then cut my call.Now the bill is R3800.I went to the Telkom Store in Gateway,Durban.They guy there agreed with me and was told someone would call me the next day to resolve this however no one has since then.There clearly is something wrong with your billing as a number of people are having the same problem and no one zt Telkom seems to be willing to rectify this matter.</p> <p> </p> <p>I need my Telkom account reinstated but not at the cost of comply with unreasonable dictatorship demands.I would rather go to Neotel and pay a little more.Then resolve this matter in the courts in which my costs will be claimed.I will also be lodging a complaint with ICASA.We are made to feel Telkom does not care about anyone but their profits claimed from poor hardworking people.I am severely dissapointed.I await Telkom's response.</p> <p> </p> <p>I will only pay for my usage and not a cent more.</p> <p> </p> <p>Mr D Rajah</p>
Gooday
I just went to your Gateway store before your message and explained the situation and i need this resolved quickly.She says its like a cellphone contract and the subscription has to be paid even if not in use.I explained this is not a contract but monthly calling plan paid for in advance.It was supposed to be caclulated pro rata if not in use..There was no agreement or service that was rendered.I did not sign up for any contract nor was i made aware of any such terms and conditions of payment after the line has been suspended.Then she says,i was holding that number and they could give it to another customer.I told her thats not true.I'v never heard of Telkom giving an existing private number to another resident thats a new customer and even then the line rental would apply not the calling plan.Its like trying to drive your car without fuel.She was quite arrogant and did not seem to understand that we work hard for our money.Why should we give it up for a service that was not received or used.She was quite adamant in her speech with no willingness to listen to reason.I told here she doesn't know whats she is talking about and to get her facts right before speaking.Your staff at that branch is in dire need of adequate training as they are quite ***********.
I am really dissapointed here.In the UK we have much better service from our complaints department.I need this resolved asap.Please recalculate my bill correctly and i will pay for it.However i will not circum to unreasonable demands from anyone at Telkom.MY parents and i have been loyal customers for a very long time.Its sad to see the poor level of serviced being received.
Mr D Rajah
Gooday
I just went to your Gateway store before your message and explained the situation and i need this resolved quickly.She says its like a cellphone contract and the subscription has to be paid even if not in use.I explained this is not a contract but monthly calling plan paid for in advance.It was supposed to be caclulated pro rata if not in use..There was no agreement or service that was rendered.I did not sign up for any contract nor was i made aware of any such terms and conditions of payment after the line has been suspended.Then she says,i was holding that number and they could give it to another customer.I told her thats not true.I'v never heard of Telkom giving an existing private number to another resident thats a new customer and even then the line rental would apply not the calling plan.Its like trying to drive your car without fuel.She was quite arrogant and did not seem to understand that we work hard for our money.Why should we give it up for a service that was not received or used.She was quite adamant in her speech with no willingness to listen to reason.I told here she doesn't know whats she is talking about and to get her facts right before speaking.Your staff at that branch is in dire need of adequate training as they are quite ***********.
I am really dissapointed here.In the UK we have much better service from our complaints department.I need this resolved asap.Please recalculate my bill correctly and i will pay for it.However i will not circum to unreasonable demands from anyone at Telkom.MY parents and i have been loyal customers for a very long time.Its sad to see the poor level of serviced being received.
Mr D Rajah
It has been 3 days now and no one has called/emailed or attempted to make any contact from Telkom.
I am going to cancel this account and go get fibre from another provider.I don't need a telkom line for that.As for my phone.VOIP plans are available at almost the same prices.
Telkom.You are going to lose many loyal customer because of your unfair practices.I will not pay you for your additional billing.I will pay for what i used.I'm in no desperate need of your services.You don't hold a monopoly anymore.
I await your response.I going to cancel the account this friday if this is not resolved.You may think im just one customer.It takes one to reach thousands.
Mr Rajah
It has been 3 days now and no one has called/emailed or attempted to make any contact from Telkom.
I am going to cancel this account and go get fibre from another provider.I don't need a telkom line for that.As for my phone.VOIP plans are available at almost the same prices.
Telkom.You are going to lose many loyal customer because of your unfair practices.I will not pay you for your additional billing.I will pay for what i used.I'm in no desperate need of your services.You don't hold a monopoly anymore.
I await your response.I going to cancel the account this friday if this is not resolved.You may think im just one customer.It takes one to reach thousands.
Mr Rajah
I received a reply today a week later.They are demanding payment for apparent subscriptions which they say i have to pay regardless of whether the line was suspended or not.I did not use it.It was not made available to me.I am not under any contractual obligation nor was i aware of these subscriptions must be paid for even when you have no access to them for use.therefore why should i pay for a service not made available to me.
I also had to recancel this line again.I cancelled on the 8th august and still was billed after.Telkom.check your emails on ********** an email from me asking to cancel with the signed form.You cannot bill me for services i did not use nor was made available.Show me where i signed acknowleding i have to pay for this service after suspension.
Another Telkom story of them trying to rip people off.They should be boycotted.
I received a reply today a week later.They are demanding payment for apparent subscriptions which they say i have to pay regardless of whether the line was suspended or not.I did not use it.It was not made available to me.I am not under any contractual obligation nor was i aware of these subscriptions must be paid for even when you have no access to them for use.therefore why should i pay for a service not made available to me.
I also had to recancel this line again.I cancelled on the 8th august and still was billed after.Telkom.check your emails on ********** an email from me asking to cancel with the signed form.You cannot bill me for services i did not use nor was made available.Show me where i signed acknowleding i have to pay for this service after suspension.
Another Telkom story of them trying to rip people off.They should be boycotted.