Telkom- still awaiting response

<p>Im dissapointed at Telkoms poor service.</p> <p> </p> <p>i went into a store for a sim swap because i lost my phone, i produced my Licence but the consultant refused informing me that they require my full names as the license has only my initials. I then produced my SA valid passport but he still refused. He suggested i give him my temp ID which i i dont have because an issue of a temp ID is not free, and i have secondary means of identification. With no luck i left the store.</p> <p> </p> <p>i then inboxed their social media facebook, in which they apologised and advised that someone would get back to me. THis was on Tuesday morning, its Thursday today and no feedback.</p> <p> </p> <p>Why do they not accept License or a valid passport as a secondary means of identification?, im an existing customer, its not like i wanted to take up a new contract,</p>