Telkom - *****sters!!!

I renewed a mobile contract to a laptop contract in May 2023. This package came with the free bag and Office 365, along with the device and a router. I am now paying this contract for 4 months and still haven't received my Office 365. I have done more than 15 queries with them and called numerous times. I get no response from either the logged queries or from the call center when i call. I called into the Chatsworth Center Telkom store- spoke to a Manager and he said to me that the problem is that they don't have stock of the Office365. Firstly how can you sell a package deal if you don't have stock of an item and secondly its not my problem - as my account is being paid each and every month. I took this contract for my child who is in High school and requires this for schoolwork. Without the Office365 this Laptop is as good as a Paper weight. Nothing more. I went to the store on 24 September 2023, spoke to a lady there - she advise that there is nothing that the store can do - as i upgraded the contract over the telephone and not in the store. But 2 weeks before i upgraded over the telephone, i went into the store and they didn't have the device i wanted and a gentleman told me to call and get it. Whether i got it from the store or via the call center - regardless , is it not Telkom!!! The lady in Telkom advised to give her till this Friday to try and make contact with the agent that initially assisted me over the telephone with the upgrade. She had given me a number to reach her on and surprise surprise - she just reads the messages and still no reply as yet. I will put this *****ulent company on any and every social media platform that i can. How many other people they are lying to and pocketing the extra's. But they will require the payment to be made in full, although i am sitting without the most important extra required!