Telkom - Step up! or failure is a cer*****y

Dear Telkom, As a customer of yours for more than two decades I expect better. I recently cancelled my Internet and ADSL line and specifically requested not to cancel my Telkom landline as I wanted to port the number to VoIP. Every department (or store) that I visited passed me from one to the next with nobody able to do anything. I eventually managed to get one consultant to listen and she sent me this confirmatory email - which surprise surprise has still not been actioned. I am at my wits end:

From: Siphosethu Siyamthanda Rwentela (SS) Sent: Thursday, 12 November 2020 09:35 To: Donny Govender Subject: TELKOM

GOOD DAY MR GOVENDER

THERE ORDER HAS BEEN ISSUED FOR YOUR LINE TO BE RE-INSTATED ORDER NUMBER: ***A

REGARDS SIYAMTHANDA

Unless you want your business to fail, make some radical changes to your customer support. It may be too late for me, but do it for your other customers struggling with very inept customer services and a total lack of accountability.