Telkom steeling money and time

On the 18th Oct i requested line to be transferred from my old home to me new home. paid the deposit on the 25th as per their request and to date nothing has happend. on the 14th Nov i phoned for a status update and the couldnt trace my order and logged a line relocating. when i phoned again today to ask about the status again they were again unable to assist me on stating the status of my orders. had to phone in twice as i gotten cut off when i asked to speak to the manager as this was unexeptable. The 2nd time i again requested to speak to a manager this time i was told there is no manager available. no wonder the place is in such a downward spiral. i can not afford to be down without a land line as i am depended on it. and everytime everything just gets puched onwards.