Telkom *****s your money and avoids you

I have afforded you these thevies ample opportunity to sort out the incompetence that is your call centre staff, in particular 2 so called team leaders but I have not had a single decent experience with these people

I had an issue regarding an incorrect billing on my September invoice. Case number ********** 7 was logged and closed as client being liable for usage. So I called and queried the findings as I had set a limit on my usage back in May and only asked for a temporary increase to purchase 1GB bundle at R99. I spoke to a number of your consultants who said they will investigate and get back to me within 48 hours. As is typical with Telkom I never received any feedback on more than 3 subsequent calls that I made. So I decided to escalate to someone who I thought (silly me for having such high expectations) would take my query seriously and actually investigate.

I spoke to a team leader from the Durban call centre by the name of Sihle Mbambo who apologized profusely for the misunderstanding and will have to escalate to his manager Sheldon ****son but will get back to me before Monday close of business (I called on a Saturday).

Monday comes and goes and nothing from Mr Mbambo. So I figure I should give him a week as his manager might be a very busy somebody and would need time to get to my minute query. So a week later I call and ask to speak to Sihle Mbambo. The consultant informed me that he is busy on another escalation and would get back to me. Now this has happened before so I insisted on holding for him. That was at 19h00. I held for an hour, call cut, called again, held for another hour, called cut. This went on until 22h00 when Sihle’s colleague Luthando Ngcobo then said he would deal with it as Sihle has actually knocked off. So after wasting my entire evening waiting for the guy I eventually voice my frustrations and dissatisfaction to Luthando. He too was apologetic and promised to lead me to the promised land. He even gave me his email address as well as Mr ****son’s email address so I can involve him if he does not come through for me. That was on a Thursday. After he did as all Telkom employees I’ve dealt with have done, he did not get back to me. So I email his managers supposed email. To my great disappointment (I should’ve expected it though) the email address did not exist. So not only do you give disgusting service but you lie to your customer as well.