Telkom *****s your money and are extremely ***********
Telkom you are pathetic I can not wait for another service provider you have not sent any invoices and today you decide to disconnect our line and I can not get any help!! My invoice is as follows for Feb I was billed R792.20 and made payment of R650 which you debited that leaves a remaining balance of R142.20. For March you billed me R1842.20, now if anyone in your department was competent they would listen to me saying we took a R599 2 year contract and with that the lit box that you billed me for is for free, so the amount of R1842.20 deduct R1099 and deduct R650 which I paid leaves us with R93.20. Now my line has been cut without warning for a measly R93.20 which I just said I would pay but according to your competent staff I'm owing a ridiculous amount of R1192.20
I phone and your consultant stops me and tells me I must listen to her? What the hell kind of service is that? Then I am told I must just make payment and log a dispute afterwards and I'm trying to tell her how do you conduct business like that do you walk into pick n pay and pay for more than what you consume just coz the teller made an error? And to add insult to injury you tell me that I won't be reconnected if I pay this R93.20 and still be billed for having my line cut how ridiculous is that? I will gladly take you to court should this not be resolved by the end of today I have absolutely had it with your bladdy service. I have lost hours of work time because I have to sit for hours on the phone trying to get hold of you guys and as far as I am concerned you people owe me money, my internet was down for 2 days and I am being charged penalties for late payment that I knew nothing of and for the wrong amount at that.
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Replies (2)'s updateReviewer Update
24 Apr 2018, 09:52Please hold for the next available Agent.
You are currently being assisted by Nozipho Nzimande
9:06:08 AM) Nozipho> Thank you for contacting Telkom Residential FixedLine Billing Chat , you are chatting to Nozipho,how may I assist you?
9:06:37 AM) Nozipho> Thank you for contacting Telkom Residential FixedLine Billing Chat , you are chatting to Nozipho,how may I assist you?
9:06:41 AM) (u'Sharlene kellerman',)> good day my line was not working this morning
9:06:57 AM) (u'Sharlene kellerman',)> i want to know
9:07:02 AM) (u'Sharlene kellerman',)> if it has
9:07:08 AM) Nozipho> Good day Sharlene, how may I assist?
9:07:09 AM) (u'Sharlene kellerman',)> been
9:07:18 AM) (u'Sharlene kellerman',)> suspended
9:07:49 AM) Nozipho> Kindly provide me with the following:
Your ID number, cell, email & physical address?
9:08:26 AM) (u'Sharlene kellerman',)> ********** 179085
9:08:40 AM) (u'Sharlene kellerman',)> ********** 722
9:08:59 AM) (u'Sharlene kellerman',)> **********
9:09:11 AM) (u'Sharlene kellerman',)> 28 heideheuwel
9:09:40 AM) Nozipho> Thank you, please confirm the landline number?
9:10:02 AM) (u'Sharlene kellerman',)> ********** 573
9:10:57 AM) Nozipho> Thank you, the account is suspended, amount owing is R1,811.8
9:11:36 AM) Nozipho> Is there anything else you require assistance with?
9:11:39 AM) (u'Sharlene kellerman',)> my word this still hasnt been sorted out Telkom has made a mistake and still not rectified it
9:13:06 AM) (u'Sharlene kellerman',)> i made payment of my outstanding amount yesterday which was R93.20
9:13:39 AM) (u'Sharlene kellerman',)> i have 2 ref numbers ********** 35 and ********** 9
9:15:03 AM) (u'Sharlene kellerman',)> how can i be owing telkom R1811.80 when i took a contract of R599 a month and i have only had the service 2 and a half months and paid R650 for two months? can somone explain that to me
9:15:43 AM) (u'Sharlene kellerman',)> how does that even make sense?
9:17:00 AM You: Hello?
9:17:37 AM You: Hello?
9:18:26 AMNozipho: The disputes were logged as you were charged for the LIT device. The dispute is not yet resolved. I have escalated the dispute to our escalation centre
9:18:32 AMNozipho: I am here,
9:19:15 AM You: Yes LIT box was free but i have paid my outstanding amount yet i must sit without service now?
9:20:57 AM You: i was told yesterday if i paid that R93.20 i would have my service put back on but now its been suspended? And Telkom still thinks i must pay for a service i can't use and the fault is not mine it lies with telkom
9:23:19 AMNozipho: The dispute has been escalated, you will be contacted/advised regrading the outcome
9:23:41 AM You: yes but when will this happen
9:24:34 AMNozipho: Im unable to advise when it will be. You can make payment of the amount owing on the account, as your account will be adjusted when the dispute is resolved
9:26:09 AM You: no im not gonna make a payment of R1811.80 when that is not hat i owe an if my accont is suspended because of telkoms error i will not pay for the time im suspended for other wise i will take this to consumer watch and i will take it further
9:28:01 AMNozipho: Please wait ofr our escalation centre to resolve the dispute
9:28:56 AM You: like i said how long is that gonna take? and in the meantime i must sit with no service that i must pay for so if it takes a month to reslove i must still pay for the month?
9:30:35 AMNozipho: I apologize for the inconvinience, Im unable to advise how long it will take
9:31:03 AM You: but that means that telkom still expects me to pay for their error?
9:32:04 AMNozipho: You will be cedited as advised above when the dispute is resolved
9:33:19 AM You: What Telkom is doing is ******* and i expect this to be resolved by the end of the day i have paid my outstanding aount and want this fixed i will copy and paste this to consumer watch and social media i am tired of spending hours with telkom
9:35:14 AMNozipho: Is there anything else you require assistance with?
9:35:37 AM You: yes i would like this fixed
9:36:24 AMNozipho: I have escalated the issue
9:36:57 AM You: and you can notify the manager
9:38:15 AMNozipho: It has been escalated,
9:39:01 AM You: I have heard that countless times yet nothing gets done does your system pick up my payment of R93.20
9:40:22 AMNozipho: The last payment reflecting is R650 on 05/04/18
9:41:37 AM You: i made outstanding payment yesterday so i dont want to hear anything else im just letting telkom know that if this is not sorted by the time i get home i will take it further
9:42:05 AMNozipho: The payment is not reflecting yet
9:42:53 AMNozipho: Is there anything else you require assistance with?
9:42:55 AM You: not interested if you need proof i can email it but i did it yesterday so i want my internet on yesterday
9:45:09 AMNozipho: Due to no response, I will be forced to release the chat; please do not hesitate to contact us again should you require assistance. Thank you for contacting customer service, please enjoy the rest of the day
's update24 Apr 2018, 09:52
Reviewer Update
Please hold for the next available Agent.
You are currently being assisted by Nozipho Nzimande
9:06:08 AM) Nozipho> Thank you for contacting Telkom Residential FixedLine Billing Chat , you are chatting to Nozipho,how may I assist you?
9:06:37 AM) Nozipho> Thank you for contacting Telkom Residential FixedLine Billing Chat , you are chatting to Nozipho,how may I assist you?
9:06:41 AM) (u'Sharlene kellerman',)> good day my line was not working this morning
9:06:57 AM) (u'Sharlene kellerman',)> i want to know
9:07:02 AM) (u'Sharlene kellerman',)> if it has
9:07:08 AM) Nozipho> Good day Sharlene, how may I assist?
9:07:09 AM) (u'Sharlene kellerman',)> been
9:07:18 AM) (u'Sharlene kellerman',)> suspended
9:07:49 AM) Nozipho> Kindly provide me with the following:
Your ID number, cell, email & physical address?
9:08:26 AM) (u'Sharlene kellerman',)> ********** 179085
9:08:40 AM) (u'Sharlene kellerman',)> ********** 722
9:08:59 AM) (u'Sharlene kellerman',)> **********
9:09:11 AM) (u'Sharlene kellerman',)> 28 heideheuwel
9:09:40 AM) Nozipho> Thank you, please confirm the landline number?
9:10:02 AM) (u'Sharlene kellerman',)> ********** 573
9:10:57 AM) Nozipho> Thank you, the account is suspended, amount owing is R1,811.8
9:11:36 AM) Nozipho> Is there anything else you require assistance with?
9:11:39 AM) (u'Sharlene kellerman',)> my word this still hasnt been sorted out Telkom has made a mistake and still not rectified it
9:13:06 AM) (u'Sharlene kellerman',)> i made payment of my outstanding amount yesterday which was R93.20
9:13:39 AM) (u'Sharlene kellerman',)> i have 2 ref numbers ********** 35 and ********** 9
9:15:03 AM) (u'Sharlene kellerman',)> how can i be owing telkom R1811.80 when i took a contract of R599 a month and i have only had the service 2 and a half months and paid R650 for two months? can somone explain that to me
9:15:43 AM) (u'Sharlene kellerman',)> how does that even make sense?
9:17:00 AM You: Hello?
9:17:37 AM You: Hello?
9:18:26 AMNozipho: The disputes were logged as you were charged for the LIT device. The dispute is not yet resolved. I have escalated the dispute to our escalation centre
9:18:32 AMNozipho: I am here,
9:19:15 AM You: Yes LIT box was free but i have paid my outstanding amount yet i must sit without service now?
9:20:57 AM You: i was told yesterday if i paid that R93.20 i would have my service put back on but now its been suspended? And Telkom still thinks i must pay for a service i can't use and the fault is not mine it lies with telkom
9:23:19 AMNozipho: The dispute has been escalated, you will be contacted/advised regrading the outcome
9:23:41 AM You: yes but when will this happen
9:24:34 AMNozipho: Im unable to advise when it will be. You can make payment of the amount owing on the account, as your account will be adjusted when the dispute is resolved
9:26:09 AM You: no im not gonna make a payment of R1811.80 when that is not hat i owe an if my accont is suspended because of telkoms error i will not pay for the time im suspended for other wise i will take this to consumer watch and i will take it further
9:28:01 AMNozipho: Please wait ofr our escalation centre to resolve the dispute
9:28:56 AM You: like i said how long is that gonna take? and in the meantime i must sit with no service that i must pay for so if it takes a month to reslove i must still pay for the month?
9:30:35 AMNozipho: I apologize for the inconvinience, Im unable to advise how long it will take
9:31:03 AM You: but that means that telkom still expects me to pay for their error?
9:32:04 AMNozipho: You will be cedited as advised above when the dispute is resolved
9:33:19 AM You: What Telkom is doing is ******* and i expect this to be resolved by the end of the day i have paid my outstanding aount and want this fixed i will copy and paste this to consumer watch and social media i am tired of spending hours with telkom
9:35:14 AMNozipho: Is there anything else you require assistance with?
9:35:37 AM You: yes i would like this fixed
9:36:24 AMNozipho: I have escalated the issue
9:36:57 AM You: and you can notify the manager
9:38:15 AMNozipho: It has been escalated,
9:39:01 AM You: I have heard that countless times yet nothing gets done does your system pick up my payment of R93.20
9:40:22 AMNozipho: The last payment reflecting is R650 on 05/04/18
9:41:37 AM You: i made outstanding payment yesterday so i dont want to hear anything else im just letting telkom know that if this is not sorted by the time i get home i will take it further
9:42:05 AMNozipho: The payment is not reflecting yet
9:42:53 AMNozipho: Is there anything else you require assistance with?
9:42:55 AM You: not interested if you need proof i can email it but i did it yesterday so i want my internet on yesterday
9:45:09 AMNozipho: Due to no response, I will be forced to release the chat; please do not hesitate to contact us again should you require assistance. Thank you for contacting customer service, please enjoy the rest of the day
's updateReviewer Update
24 Apr 2018, 09:53just cut me off even though i did respond
's update24 Apr 2018, 09:53
Reviewer Update
just cut me off even though i did respond