IB
Inebelle B

1 reviews | Active since Dec 2015

04 Jan 2016, 10:12

TELKOM *****S YOUR MONEY

Telkom has ****** money from my bank account via debit order. I brought it to their attention on 08/12/2015 that I did not take a contract for a Huawei P8 Lite and numerous times I re-iterated that I do not and have not authorized this contract and thus if they take money from my account it is in essence theft. Telkom none the less stole money from me and they are planning to ***** more at the end of January. <br> <br> Telkom products are great but their service is beyond shocking and pathetic!!! When the ***** case was opened on 08/12/2015 and follow up calls on 14/12, 17/12, 18/12 I was not told that I need to submit an affidavit which obviously delayed the process. I was only informed of this on 23/12/2015. When I asked Telkom to please separate the ********** contract from my debit order they refused and said I must just deal with paying for this additional contract. Only in South Africa will such a thing be uttered to a customer!! Really what you are saying is \we are going to ***** your money

0
Replies (1)
Telkom
Telkom's reply04 Jan 2016, 12:21
Official
Hello Inebelle,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Your reference number is:SM180895

Regards
Luleka
Telkom Social Media Team