TELKOM *****S YOUR DATA & BLAMES US

My name is Heidie. 15 March 2019, I purchased the Freeme bundle 20GB. I have transfered 3GB to my son so far as he is telkom as well, myself using my internet as normal. As soon as I hit the 10gGB mark on the 27th March 2019, 7GB just dissapeared. I went to check my browser history, to see what I could have done in 1day to use up 7GB, which I couldn't do in 2weeks. And Telkom call centre advisor tells me to download Data Manager to see where my data has gone. Does the advisor not know that wouldn't help because the data is already gone and the data Manger was not installed prior. Still she could not assist me as they, nor technical Dept has the necessary information to find out what I was supposedly downloading. So very convenient.

The 20GB gives you X amount of LIT MUSIC AND LIT VIDEO up to 360p, but again if you watch something on YouTube it's more than 360p whatever that is and BS they trying to convince us. No matter what they doing they keep taking everything off your normal data bundle.

So what I have realized is Telkom *****S your data as soon as you hit the 10GB mark. They LIE about the LIT packages, the NIGHT SURFER, encouraging people to take a package that does not work for ANYONE they just keep *****ing the data and they use US as the excuse for downloading, streaming etc when we are not even doing that. I can't even open my browser now that I have 3GB left because it just takes data so quickly. What do we do???