Telkom *****s their customers money. Charge you for no service

Telkom cancelled the incorrect line (Mobile instead of ADSL) and continue to charge you for a contract that no longer works. I have been trying to get this sorted out for nearly three weeks and they tell you lies that you can not escalate. I.e. 2 to 72 hours to sort out the problem (read get off my back for 72 Hours) 72 hours come and go then it has been escalated and they give you a ref number ********** 9 but still they brush you off with comments like the manager is not at her desk and will phone you back (read get lost and leave me alone the manager will definitely not phone you) Try and speak to someone that cares (they must surely have one staff member that tries to do a job) but no go you must phone again and pay for the call. So far about 2.5 hours spent on the phone to them. Money for jam purposefully disconnect the customer and up your income from complaint calls that no one worries about.