Telkom *****s R700 installation fee

A 1star is not even applicable.

Getting a landline is a long, painful, time and money consuming project that Telkom drags out for months.

Order number ********** 83A Also ref nr ********** for escalation

Now to visit one of your branches or phone your call centre is what causes people to loose their minds. The consultants take no less than 15min to answer. While they do a pathetic attempt to assist you you can hear the staff having a massive good time at the back. No wonder they never answer. It took me almost 40min on my last call to get basically anywhere with the consultant.

The consultant I phoned 2 days prior basically wasted my time to say she will make a note on the order that I've paid the R700 and can now move forward.

TRACE MY CALLS. I told one of your consultants as soon as I pay the R700 installation fee I will never see it again and never hear a word again. So far.... 100% accurate.

The R700 was paid in one of YOUR stores on the Bluff KZN. Now magically no one can find it on the system.

But wait it gets better. I went to your pavilion branch where they refused to take my deposit fee and stated that my order is on the new system and no one at Telkom knows how the new system works. But wait there's more.... She then continued to tell me the other customer that also paid the R700 installation fee on the new system they also lost his fee and he has been fighting for 2 months. Its better to deal with the municipality than Telkom.

I am absolutely fed up with Telkom and the absolute disregard for any type of service.

Must one beg you to install a landline or and the customers installation fees being ******? Because that is what it seems like.

I will not rest until my order is completed. I expect feedback.

I have been waiting since the 24th of April for my line.