telkom *****s peoples money,

telkom *****s peoples money, I have been paying my contract account cash every month on the last day of the month and you still charge me R202 for debit order? i called your consultant and they did confirm that the account was paid every month on time, but just because your consultant never say anything about hidden charges now i must give you the money i do not have, Even the bank does not charge R200 for bouncing debit order, you are cruel