Telkom *****s my money and has no Customer Service

I upgraded my data plan with Telkom last year September at the Fourways Branch. Agent Matlapo helping me at the time upgrades the contract and said we are done. I asked him where is my router as the deal clearly sates you get a router included at with the deal. He basically does not know what I was talking about even though I point it out in the booklet. He then calls a manager to assist as he does not know what he is doing. The Manager sorts it out and gives me the router and gives me a Zero Rand Invoice NO: ***. To my surprise I see they have been billing me R60pm for the router!

The special clearly stated the deal included the router so this means you don't have to pay extra for it.

I have contacted Telkom but now due to Covid19 it seems their customer services has been fired as I cannot get a hold of anyone via email, phone or online chat!!!!

Poor customer service and *****s peoples money!!!!!