TELKOM *****S MONEY NOT DUE TO THEM

Good day

My name is Shaun.

I have a telephone account with Telkom. During February 2018 my account was suspended for the amount of R 1564.05. As I was in difficulties I did not pay the account as I am a month to month customer with Telkom. I knew that my account was suspended, that I did not have a contract with Telkom, That when I had the money I will pay the outstanding amount. When I contacted Telkom today 2018-05-03 on 10210 and spoke to the billing department, I was informed that I was liable for the account from the date of the suspension as well as all the charges from that date.

My account is for internet only. I have a Home Uncapped (10 mbps). I do not make any calls on this line. When my service was suspended, even my Telkom email was suspended. I don't understand how Telkom can insist I must pay for services that was not utilized by myself during March and April 2018. It will now include May as the billing is from the 4th of each month. which is monthly around R 816.00.

I even went to Telkom Customer Service Center in Benoni and also tried a online customer chat on Telkom's online site. I was informed the same thing.

I know I am liable for the account in February and I am willing to pay it. I am not willing to pay for services that I did not receive due to the suspension of my account.

I have even contemplated to terminate my account and was told by the customer service that it must be done online. Online there is no place to terminate the account.

Your assistance in this matter will be highly appreciated.

Regards Shaun