TELKOM *****S MONEY FROM THEIR CUSTOMERS

I am highly disgusted with the recent service I received from Telkom. They contacted me to upgrade my contract, which I did on 31st August 2019. I not only increased my monthly payments with R600 but also took out a second data contract. Big was my surprise when I received my first bill, too see that I was charged for the handset and WiFi Router for a whole months usage (August) although I have only start using it on the 2nd of September. I was not briefed by the sales person that they would charge me for the 31st of August usage for the whole month of August. I been trying since then to get credit for it, but they ignore me and don't even answer my emails. I feel like canceling both contracts. What a disgrace.