TA
Teresa A
1 reviews | Active since Nov 2017
01 Nov 2017, 11:18
Telkom *****s money from me for service I never received
I am super unhappy with Telkom. Months ago I app**** online for a landline to be installed at my residence (I gave my bank details and app**** for a debit order). The appointment was made but they never showed up. Since then Telkom has been deducting money from my account as if I am using their line on a very frequent basis. Although THEY NEVER INSTALLED ANYTHING. I have phoned them numerous times and each time they tell me that a ***** consultant will phone me back within the next 10 days. It has been over 3 months now and no one phoned me back . Telkom has basically stole more than R2000 from me, charging me for a service I never received. Please can someone help me and not refer me to another 10000th department or "call back"!!
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Replies (3)TA
Teresa A's updateReviewer Update
03 Nov 2017, 09:51I have phoned this 10210 number over 200 times and they can't help at all. They put me through to the crime dept and then the crime dept puts me through to the accounts dept again.
This usually goes on over an hour each time with no solution to my problem. (months now)
I received a sms today that the tech will come to "correct" the problem on Monday -Please see below. - but the ADDRESS IS STILL INCORRECT on the sms.
And also- I want to CANCEL the account and I do not want a tech to come (the address is anyway incorrect and I do not have a line at my house).
Please urgently note: I HAVE NOT RECEIVED A LINE AS THE ADDRESS IS INCORRECT FROM THE BEGINNING THUS I HAVE BEEN PAYING FOR SOMEONE ELSE'S USAGE - This is called *****. -Please refer to my previous mail and read thoroughly.
I do not know what they are planning to correct? - Sms that I received today:
Tech will correct your problem at 19 Glendower Av, Dowerglen, Edenvale - THIS IS NOT MY ADDRESS!! SO THEY INSTALLED THE LINE AT SOMEONE ELSE'S HOUSE AND THIS PERSON IS USING THE LINE THAT I MYSELF IS PAYING FOR EVERY MONTH!!! And now they wat to go there AGAIN - I do not understand why or what they plan on doing?!?!?!?
TA
Teresa A's update03 Nov 2017, 09:51
Reviewer Update
I have phoned this 10210 number over 200 times and they can't help at all. They put me through to the crime dept and then the crime dept puts me through to the accounts dept again.
This usually goes on over an hour each time with no solution to my problem. (months now)
I received a sms today that the tech will come to "correct" the problem on Monday -Please see below. - but the ADDRESS IS STILL INCORRECT on the sms.
And also- I want to CANCEL the account and I do not want a tech to come (the address is anyway incorrect and I do not have a line at my house).
Please urgently note: I HAVE NOT RECEIVED A LINE AS THE ADDRESS IS INCORRECT FROM THE BEGINNING THUS I HAVE BEEN PAYING FOR SOMEONE ELSE'S USAGE - This is called *****. -Please refer to my previous mail and read thoroughly.
I do not know what they are planning to correct? - Sms that I received today:
Tech will correct your problem at 19 Glendower Av, Dowerglen, Edenvale - THIS IS NOT MY ADDRESS!! SO THEY INSTALLED THE LINE AT SOMEONE ELSE'S HOUSE AND THIS PERSON IS USING THE LINE THAT I MYSELF IS PAYING FOR EVERY MONTH!!! And now they wat to go there AGAIN - I do not understand why or what they plan on doing?!?!?!?
TA
Teresa A's updateReviewer Update
03 Nov 2017, 09:53Please urgently note: I HAVE NOT RECEIVED A LINE AS THE ADDRESS IS INCORRECT FROM THE BEGINNING THUS I HAVE BEEN PAYING FOR SOMEONE ELSE'S USAGE - This is called *****
Sms from Telkom reads: Installation at 19 Glendower Av, Dowerglen, Edenvale - THIS IS NOT MY ADDRESS!! SO THEY INSTALLED THE LINE AT SOMEONE ELSE'S HOUSE AND THIS PERSON IS USING THE LINE THAT I MYSELF IS PAYING FOR EVERY MONTH!!
TA
Teresa A's update03 Nov 2017, 09:53
Reviewer Update
Please urgently note: I HAVE NOT RECEIVED A LINE AS THE ADDRESS IS INCORRECT FROM THE BEGINNING THUS I HAVE BEEN PAYING FOR SOMEONE ELSE'S USAGE - This is called *****
Sms from Telkom reads: Installation at 19 Glendower Av, Dowerglen, Edenvale - THIS IS NOT MY ADDRESS!! SO THEY INSTALLED THE LINE AT SOMEONE ELSE'S HOUSE AND THIS PERSON IS USING THE LINE THAT I MYSELF IS PAYING FOR EVERY MONTH!!
TA
Teresa A's updateReviewer Update
03 Nov 2017, 09:53Please urgently note: I HAVE NOT RECEIVED A LINE AS THE ADDRESS IS INCORRECT FROM THE BEGINNING THUS I HAVE BEEN PAYING FOR SOMEONE ELSE'S USAGE - This is called *****
Sms from Telkom reads: Installation at 19 Glendower Av, Dowerglen, Edenvale - THIS IS NOT MY ADDRESS!! SO THEY INSTALLED THE LINE AT SOMEONE ELSE'S HOUSE AND THIS PERSON IS USING THE LINE THAT I MYSELF IS PAYING FOR EVERY MONTH!!
TA
Teresa A's update03 Nov 2017, 09:53
Reviewer Update
Please urgently note: I HAVE NOT RECEIVED A LINE AS THE ADDRESS IS INCORRECT FROM THE BEGINNING THUS I HAVE BEEN PAYING FOR SOMEONE ELSE'S USAGE - This is called *****
Sms from Telkom reads: Installation at 19 Glendower Av, Dowerglen, Edenvale - THIS IS NOT MY ADDRESS!! SO THEY INSTALLED THE LINE AT SOMEONE ELSE'S HOUSE AND THIS PERSON IS USING THE LINE THAT I MYSELF IS PAYING FOR EVERY MONTH!!