Telkom *****s money from clients

Telkom is taking money from it's clients even though they cancel their products and has no easy way to follow up on the cancellation process, you can only email them. No one replies to my emails and I have been paying since August every month for a product that they just won't cancel (even though they promise me it will be). It is called *****ing and someone needs to do something about it and Telkom needs a way to allow clients to phone in when canceling a product.

Telkom is a nightmare.