Telkom *****s money from client without delivering device

<p>I have had a complaint loaded on 03/01/2017 without any resolution. This has been escalated many times however nobody has contacted me ever since.</p> <p> </p> <p>I've now app**** for my device online last week 16/01/2017 and Telkom has taken money from my bank account. They still have not delivered the device to me and when i spoke to the call center they could not advise me when the device will be delivered. According to the agent, the application was not processed on the system, so why was monies debited from my account??? Confused!!! I regret taking any Telkom mobile contracts out and plead with the consumers out there in the rest of S.A to please NOT do business with Telkom. You will be better off with another service provider. This service which i've receive is appalling.</p> <p> </p> <p>My next step will unfortunately have to be to go to ICASA for further action against Telkom.</p>