TELKOM *****S MONEY BY ADDING UNNECESSARY SERVICES TO CLIENT'S BILL

I have an internet landline (ADSL) and internet services (data) provided by another service provider. I have tried since July 2018 to get the unnecessary additions (Closer Callcatcher and Evening W/Ender Plan) on my account, which I was billed for for more than a year, refunded. The additions were cancelled BUT I HAVE STILL NOT SEEN A CENT RELATING TO A REFUND. This is despite sending countless emails to the billing department and getting countless case numbers.

I discovered today that Telkom's RETENTION DEPARTMENT handles its cancellations!! Translated that means: Good luck with getting a service (ie line) cancelled.