Telkom *****s, lies, don't care, and don't look after customers!

I phoned Telkom and signed up for a contract. I was given incorrect information about what I am signing up to, which took me about 7 months for them to realize their mistake (they were able to verify this with the recordings they made), and this allowed me to cancel the contract (NB: DO NOT TAKE ANY CONTRACT OUT WITH TELKOM, ESPECIALLY WHEN YOU ARE PHONING THEIR SALES DEPARTMENT ON 10210 or 10213 or alike. Apparently you get transferred to a 3rd party company and they cannot make changes to your contract.

After spending over a months time that was lost and could have been spent on work (a large amount of work lost), the contract is cancelled, on the condition that the wifi router is returned to them. Fair enough, yet, they do not want to refund me the monthly costs I paid to pay off the device. So, I have paid every month for the device, yet have nothing to show.

I was told that a manager that would be able to make decisions will phone me, yet it is now over 2.5 weeks, and there has been NO call... So ironic that Telkom has control of the majority of telecommunication in the country (so they say), yet they are not able to make phone calls to get back to their customers :-/

I asked them would they be happy if they paid off a car and after a few months of having difficulty to get things running the car company says that you should return it as it is their fault, but they will not pay you back the monthly installments you have paid so far for the vehicle. They said they would not be happy, but they do not operate that way.

So, they are *****ing from me! They do not communicate with their customers. They lie to their customers to sell products. DO YOURSELF A FAVOR AND DO NOT TAKE ANY CONTRACT WITH TELKOM, AS IT WILL COST YOU ONLY A LOT OF TIME AND MONEY. Telkom does not care for their customers!