Telkom *****s from their customers

<p>I upgraded to a new telkom mobile contract 3 months ago and cancelled my old contract which was almost two years old. Telkom said I can cancel the old contract as long as I upgrade to a new one. So after the first month I thought everything was fine as I only got billed for the new contract. Then two months ago telkom billed me for both. I phoned telkom and a consultant told me that there was no request for cancellation on my old contract?!?!?! How is that possible?? I want my money back as I have proof of my cancellation, plus the contract has reached 24 months now and I have not requested to extend it. I also submitted the cancellation form again to which a consultant responded that the turnaround time is 21 days and they will contact me. Well they haven't and if they bill me for both contract again I phone the police because that is *****ing.</p>