Telkom *****s from people

I have signed up with telkom for the lockdown deal whereby i pay R199 for 6 months and thereafter it goes up to R329, my issue is while i was using the wifi it just stopped and was not connecting to the internet i then called up the customer care department where they then sent through a technician and he checked up the line and said there where no issues with the line its router and i should take into a store which i did amd they sent it for repairs and it came back and they are telling me it was a surge problem and that it cant be repaired and that i should purchase a new router for R1000. For the last three months i had no service but i was still paying telkom for the service i am on a 24 month contract so why should i purchase a new router when im on a contract secondly my neighbor had the same issue and he took his into a store and they replaces his router for him so how is that possible that he got a replacement but i should pay for a router now when i say i want to cancel the service they want to charge me cancelation fees which is not fair, they just trying to rob people for money when they feel like and i feel its not fair i am also going to get legal action taken by them and bring forward my neighbor who had his router replaced but i have to pay for another router also there was no lighting or power outage for them to tell me it was a surge damage when i was using the wifi and there was no lighting or power outage.