Telkom *****s from customers

In June 2018 I received a call from an agent offering me the June deal (LTE)for R139 from Telkom. I had asked the consultant if I had coverage for this product in the area I reside of which she asked for my address and assured me that I had coverage and i was happy to take the product. A week later the device was delivered to my work and I had only started testing it product about 3 to 4 days later. I managed to use up the 500mb anytime data and when that ran out i discovered that i couldn't connect the wifi. I then went to a Telkom store and I was told that I did not have coverage for this product in my area and I therefore couldnt use it. The comsultang then logged a call and put in disputes for me and advised me that she had cancelled the contract because if I cancel it myself I would have to pay a penalty . A month later in August the first debit went off. I went back to the store and still the lady logged another dispute for me and all I was receiving was case numbers and no assistance from anyone.

At the store they had me speak to someone in the billing department. I explained the problem and the person gave me his email and asked me to send him the invoices and said he would contact me as soon as he received them and he never did. I called Telkom almost everyday and I'd speak to different people but no one bothered to help me. I was only advised that cancellations were done on their website only and not at the store! I was sent the link and I cancelled the contract in September. A week later I received a phone call and the consultant told me that they received my cancellation and confirmed that i was indeed misled and they were busy processing the camcellation and they would be coming to collect the device in a week. 4 months later that never happened and no one has contacted me ever since! Telkom is still *****ing from me every month and nothing has been done. Over 20 case numbers received, spoke to over 20 different consultants who never helped me, 7 months later and 6 debit orders and i still receive invoices from them.

I have done everything that they've asked of me but they are refusing to cancel yet i was misled and I am the one suffering. I dont know what else to do. I'm angry, I'm frustrated and I'm tired and Telkom doesn't give a damn! I have reversed all the debit orders from August. I was debited R822.40 this month. I demand that Telkom refunds me all that money and pays me double 1,644.8 for all the trips that I had to make to the bank, the phone calls everyday for the past 7 months, the data I used to cancel and log disputes every week on their stupid website of which there's clearly no use for it because they don't solve anything, the bank charges every month and lastly all the pain and suffering they've put mr through! This goes to show that Telkom doesn't care about their customers. All they do is ***** their money and ignore their problems! Worst experience ever from a service provider! And they are so quick to change their reference numbers when you do a stop order at the bank because they know they are *****ing from their customers!