Telkom *****s data

After asking and checking with each “Service Champion”, Google and Telkom page it’s clear ‘Night surfer’ data applies between 12am and 7am. Though when my day data is ******, all they can say is “I’m sorry” and “all you can do is wait 10min after the actual set time starts”.

Meaning they know very well that this is an ongoing problem but still have not made an effort to address it. Nor have they made an effort to inform those who intend on using it. Their ad’s and promotions do not stipulate an estimated time or an approximated time. But it is definite and precise.

Today I spoke with Brenton Matthews from the CPT customer care line who made it clear to me that Telkom does not care to fix the situation, reimburse any lost data or money used in this occurrence even though it clearly is a fault on their service.

Telkom is ********** and needs to be held accountable for such things. If this has happened to me. Imagine how much money is being made from such a mistake that no one is actually taking action towards.