Telkom *****s customers money and refuses to return it

<p>I cancelled my Telkom router contract at the end of May 2017, as I have moved overseas. I paid Telkom the outstanding amount plus the penalty amount, but my bank account was still debited at the end of May. I phoned Telkom to complain on my last day in South Africa and they promised it would be sorted out. I also explained that I was no longer in the country and that they would need to speak to my mother in my absence. It has been nearly two months and my money has STILL not been returned, although my mother has followed up with Telkom numerous times, which is a great inconvenience to her. I have sent through my bank statement which PROVES that Telkom has not paid me, and yet the funds have still not been returned. This needs to be dealt with immediately, as Telkom has ****** my money and is now refusing to return it. The situation has been handled in a disgusting manner, as Telkom is now refusing to speak to my mother although I have provided authorisation twice. I have sent numerous emails to the Telkom employee who is supposed to be dealing with the case, and she has not even bothered to respond. </p>