SK
Santie K

1 reviews | Active since Aug 2012

12 Oct 2015, 15:38

Telkom *****ing your money DO NOT SIGN UP FOR LTE

On 21 Sept I signed up for future hood LTE. On 23 Sept my account was debited with R599. Delivery was suppose to happen within 5-7 working days. On day 7, when I followed up (no word from Telkom, I the customer have to ask for service) I was told there is currently no stock of the unit. Today when I followed up again, which is a week later or business day #12, I was told that I cancelled. WHICH I DID NOT DO. So in effect Telkom stole my money. They took R599, gave me ZERO service and ZERO product and if I did not call them, I probably never would have found out they cancelled my deal. I think a visit to my local police station to make a case of theft is in order. #*********** #theives #*********<br> <br> Feel free to call me Telkom, I have been begging the sales lady to call me, she still has not called.

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Replies (1)
Telkom
Telkom's reply12 Oct 2015, 18:07
Official
Hello SK1982,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number SM152873 is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam