Telkom *****ing tomorrow!

I have been in a situation where we had a Telkom business line and Internet connection since September 2014. This cost me (as a small business) a total of R1290.00 per month before I even picked up a phone. <br> <br> Eventually I decided I can not afford this anymore and found a cheaper option. This involved me downgrading my lines and moving over to another company who could port the number that we are using (which as far as I was told would take 20 days to be done).<br> <br> On 19/11/2015. I submitted a form to Telkom cancellation department to cancel my internet line *** and downgrade my business isdn line to a normal line. Of which I got an immediate automatic reply of:<br> <br> Dear Customer<br> <br> We hereby acknowledge receipt of your cancellation request. One of our agents will contact you within 48 to 72 business hours. <br> <br> I further called into the centre to follow up and they said it is done.<br> <br> Last week I get a bill of over R1000.00 and still I have no changes.<br> My internet line which was CANCELLED is still active and my other telecoms company can't port the *** number as there is no existing line anymore. <br> <br> This has cost me a considerable amount of money as this is my business. <br> <br>