1 reviews | Active since Mar 2018
Telkom *****ing si
Earlier this week I checked my airtime balance and bought 150MB data, it wasn't loaded to my account and the consultant assisting me said she will lodge a complaint till now I haven't received feedback. My airtime deducted
Just before 7:30 today, I checked my airtime balance and before buying data, it was enough to buy but again to my surprise it says I don't have enough airtime when purchasing from the *180# I have made screenshots for all of this, calling the contact centre is a waste of time because they don't give you solutions but assumptions. I switch off my mobile data every night before going to bed so there is no way my airtime could be finished besides there is that free airtime you get when you recharge, its balance is still positive so how come is my airtime not enough.
I want to be reimbursed my airtime that was taken from me plus this problem fixed.
Good Day
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Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
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We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,