Telkom *****ing Paid for Top-up Data on Fibre

Bought 4GB top-up data for fibre on 25 September 2017. Was offline for most of the day. Reflects as used up as of the 26th on the daily report received.

The purchase reflects on my credit card. Reported the issue with 10210, received the usual run-around between tech support and sales departments. I spent a total of over 80 minutes on the call with over 40 minutes just waiting during an internal transfer to IT tech support before eventually hanging up. Now the 28th still no resolution. No one at Telkom can explain what happened to the top-up data purchased. THIS IS *****!!!

And meanwhile whilst Telkom in its incompetence cannot resolve the issue, I as customer who should have full 2 meg 4GB access WHICH IS PAID FOR continue to remain on soft-cap throttled back to 300kbps, limited to local internet server engagement. THIS IS OUTRAGEOUS!!!!

Between the constant billing errors to having the package changed from a 2 meg to 4 meg package WITHOUT consultation or consent AND being charged for that, through to being assigned to a 24 month contract WITHOUT having entered into it, I AM SO INCREDIBLY FED UP WITH THEIR PERSISTENT INCOMPETENCE, there simply are no words and certainly no medication for stupidity!!