Telkom *****ing my money while I'm abroad

Earlier this year I emigrated and as part of the leaving process I cancelled my Telkom line. About 3 months later I wrote a HP report complaining about the cancellation not going through. On 3 July I receive an email from Telkom's HP account apologizing and stating that funds would be backdated once the account was officially closed. In October I flew into JHB on business and went to Rosebank Telkom to collect my line deposit and enquire about the backdating of the account. I was told it would take 7 days - my trip ended but nothing was resolved. <br> <br> I have been travelling since and today I was looking through my bank statement and not only have I not received anything from Telkom they actually debited $500 and $420 in July and September via debit order. It is such a shock that they owe me a credit but are instead *****ING my money using a debit order from a suspended account. What's really sad is that I'm not in the country currently and I feel they are taking advantage of that to commit this *****! I will have to consult legal counsel if this can't be resolved ASAP.