TELKOM *****ING MY MONEY VIA NAEDO TRACKING SYSTEM

The best I can do is to cut & paste from my email to Telkom:

Email sent to Telkom on 13th July 2018: To whom it may concern

RE: LINE ERRONEOUSLY SUSPEND DESPITE PAYMENTS HAVING BEEN MADE – WENDY ROSS – LINE ********** 111 – ACCOUNT # ********** 44

This email serves to express my EXTREME ANNOYANCE with the fact that my Smart Broadband Wireless line was suspended erroneously.

On 11th July 2018 – the line was suspended with no warning. I contacted Telkom and spoke to Sphiwe. She confirmed that the two payments which I made on 30th June 2018, namely R355 and R761 were showing on the system and that my line should not have been suspended. She confirmed that she would be putting all the information together and forwarding it to “collections” and that the payments should have been loaded manually and the line reactivated.

On 12th July 2018 – the line was still suspended. I again contacted Telkom and spoke to Khensani. She also confirmed that the two payments which I made on 30th June 2018, namely R355 and R761 were showing on the system and that my line should not have been suspended. She confirmed that Sphiwe did escalate this information to “collections” the day before and that the line will be reactivated within 48 hours. I asked her from which day the 48 hours would run, the 11th or the 12th. She confirmed from the 11th and therefore the line would be activated by the time I got home tonight.

On 13th July 2018 – the line was still suspended. I again contacted Telkom and spoke to Nomalanga. At first she informed me that “they” tried to re-debit the debit order today, and that my payments of the 30th were not refused. I lost my cool because I knew she was talking about *******. She had not checked properly and was trying to brush me off. I don’t take being brushed off easily. I informed her to get glasses and to do her job properly. I had already received confirmation from two consultants that they had seen the payments and that the line should not have been suspended. She then went back and double-checked and returned to the phone with her tail between her legs. She apologized profusely and confirmed that the payments were there. She could not re-escalate apparently. I informed her that if the line is not re-activated by tomorrow, I would be calling and should that not help I would be emailing and I would be posting on all my social media regarding this matter.

I elected to email tonight.

My debit order of the 5th July did not go through. See cut & paste from my bank statement : 2018-07-05 DIRECT DEBIT TELKOMMOBI ********** ********** 5027 -761.00 I am FULLY aware of this. That is why I specifically made the payment on the 30TH JUNE 2018 to ensure that Telkom had the money PRIOR TO 5th July 2018. Needless to say Telkom’s systems are not effective, except of course to suspend without checking properly.

I have had NO FEEDBACK whatsoever from “collections”.

In order to assist your “collections”, even though I should not have to, I am attaching the two POPS for the payments which I made on 30th June 2018.

Should my line not be reactivated within 24 hours I will be posting this entire email on all my social media.

I furthermore expect a written apology from whoever deals with this matter at Telkom.

Yours faithfully WENDY ROSS

then email sent to Telkom on 21st August 2018: TO WHOM IT MAY CONCERN

KINDLY EMAIL YOUR RESPONSE TO ME AS A MATTER OF EXTREME URGENCY.

Once again I am having to deal with the incompetence of Telkom. I was hoping that I could give Telkom the benefit of the doubt, however, it would seem that it is inevitably that Telkom lives up to its well-known reputation.

Regrettably the only thing that I have found Telkom to show any level of competency is when trying to SELL a product. Thereafter it is straight downhill.

Currently Telkom is *****ing my money via debit order NAEDO TRACKING SYSTEM.

I require:

1. The NAEDO TRACKING SYSTEM to be removed IMMEDIATELY. 2. A credit for fees which have been charged erroneously. The fault was Telkom’s – not mine. 3. An updated statement reflecting monies already deducted from my account. 4. Telkom to revert back to the original system of charging in arrears – as was done from the inception of the contract.

Each item is amplified below:

NAEDO TRACKING SYSTEM: Telkom’s system was updated to change the debit order date from 5th of the month to the 15th of the month. QUESTION REQUIRING ANSWER: Why did Telkom try and deduct a PRIOR amount from my account via NAEDO TRACKING on 1st of August??? 2018-08-01 NAEDO DBT ORD TELKOM /TELK ********** 89V -957.70

Telkom unilaterally deducted via NAEDO TRACKING SYSTEM an amount of R2500.00 from my account, using money which was partly allocated for one of my other accounts. THIS CAME OFF MY ACCOUNT. Telkom should only have deducted the sum of R1714.00. Telkom therefore overcharged my account in an amount of R786.00. 2018-08-15 NAEDO TRACKED DO TELKOM /TELK ********** 89N -2,500.00

THEN they tried to debit it AGAIN!!!! When they already had deducted it above. 2018-08-20 NAEDO DBT ORD TELKOM /TELK ********** 89G -2,500.00 Obviously this one which they tried AGAIN on 20th August never went through because they had already taken it and it was no longer there!!!!

ACTION REQUIRED BY TELKOM: Refund R786.00 into my account IMMEDIATELY. Revert back to charging in arrears AS AGREED AT TIME OF SIGNING CONTRACT

Telkom AGAIN just decided to TRY AND TAKE ANOTHER R2500.00 FROM MY ACCOUNT VIA NAEDO TRACKING SYSTEM ON 20th August!! That money was ALREADY TAKEN on 15th August. Telkom is trying to get extra money when they have already taken the amount. ACTION REQUIRED BY TELKOM: IMMEDIATELY remove that NAEDO TRACKING. I do NOT OWE more money to TELKOM. THIS IS EXTREMELY URGENT. If Telkom doesn’t remove that tracking – they will end up taking MORE MONEY which doesn’t belong to them and putting me in more jeopardy with my other creditors.

See the attached statement. You will see a charge of R202.70 supposedly for a non payment. THIS NEEDS TO BE REVERSED. The money had been paid on 30th JUNE (see the email thread below) and therefore an attempt to debit order should NOT have been done. And I should certainly NOT be charged for an error on Telkom’s part. In fact Telkom unilaterally tried to deduct the amount WHICH HAD ALREADY BEEN PAID TWICE from my account – thus causing me to be charged extra fees via my bank.

Please note that I have put a review on Hello Peter; on your Telkom’s main facebook page; on your Twitter page.

KINDLY RESPOND POSTHASTE.

Yours faithfully WENDY ROSS