Telkom *****ing my money for not enabling me to cancel and continuing to bill

Telkom is *****ing my money. I now have Vumatel Fibre for the past 12 months and there is no way to cancel my Telkom account. I have phoned 10210, they say they do not cancel via phone, I went to the shop, they do not cancel in store. There is no option on the new or old portal to cancel my account.

They are *****ing my money, do I go to the Police to log a ******** case?