TELKOM *****ING MY MONEY AND NOT GIVING PROPER SERVICE I AM PAYING FOR

On the 28 Oct 2019 I received an sms from Telkom informing me that we would receive a call from a technician as we would be switched over to the new technology as they are cutting the copper lines. I had an ADSL Wifi contract which I got in May this year. Take note it was amazing I had no problems or complaints until now.

6 Nov 2019 I received a call from the technician to say that he would be in the our area as he had to do 6 other house as well as us, we were changed over to a Huawei 4g router b525. Ever since then I have had endless problems with the Wifi. If we are more than 1 that connects to the wifi the internet is so slow we end up getting error messages. I have phoned, I have emailed, I have gone to the telkom store and nothing gets done. We were given another router by the store as the one we were given he checked was not working. The sales person at the Paarl branch then took both mine and my husbands details, he said he logged a fault log for a technician to come out to the house to see why are internet is so slow. We were there on Saturday most of the morning up and down from our house back to the telkom store in Paarl Mall.

It is Thursday and to date neither myself nor my husband has received a call as promised by the sales person that he would personally follow up. Now month end and guess what Telkom will debit my account for a full month!!! I AM PAYING FOR A 10MEG LINE AND I AM GETTING LESS THAN 4MEGS THIS IS ****************!! I have photos and a video on different days of where I have done a wifi speed test

I WANT THIS SORTED OUT IMMEDIATELY I cannot and will not pay R800 a month and I dont get service I cant even watch netflix as I keep getting kicked out.

TAKE NOTE TELKOM : I WILL report you to the consumer board today as I have had enough of not being assisted and I will also be consulting my lawyer to take legal steps!!