Telkom *****ing my money and giving sh*t service as a thank you.

Telkom *****ing my money and giving sh*t service as a thank you. I am highly disappointed and shocked with the level of service I received from a call center agent today from Telkom. I just received a statement today expecting it to be just over R500 but then to my surprise it is R719. I called the "customer care" line and I'm told that I have to pay for the month of July R199 for a cellphone that I took on the 31st July. So I'm not impressed at all. While speaking to her I go online to find out where I can complain as you can imagine I was put on hold.... On online it clearly states that I can call 081180 to complain which is the number I was busy speaking to. I then tell the representative that I want to complain and she tells me that I have to go back to the store to complain as they have no proof that I wasn't told that I would have to pay R199 for the month of June even if I took the phone on the 31st. I mean really now... If I was told this in store then I would of went back the next day for the contract. And what proof do they have in the store that I was not told this, it's not like the conversation in store was recorded so it's a he said, she said thing..... Unacceptable that I was not told I would have to pay for the full month for a phone that I got on the last day of the month and unacceptable that agent from there call center refused to log a complaint for me after asking numerous times. As a solution I would expect R199 for the month of July and since I took the phone on the 31st then my fee for that month would be R6.42.