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1 reviews | Active since Jun 2016

27 Jul 2017, 12:29

Telkom *****ing my money

<p>I cancelled a contract with Telkom, gave them ample notice on 24th Novemeber 2016 to be cancelled by end of December 2016. In January 2017 I was again charged for the January contract and a portion of it charged in February 2017 too. I stopped using the service at the end of 2016. They have no proof of me using any data after the 31st of December 2016. It is now 7 months later and up until today the R824.00 they ripped me off with remains with Telkom. I have phoned the call centre repeatedly, and I mean dozens of times. I have e-mailed many people many many times, I have been to the Telkom Centurion Branch twice. It is of no use! They are useless in every sense of the word. I want to stop doing business with Telkom permanently. We have actually completely cancelled Telkom at our dealership due to the same terrible service. Enough is enough Telkom, I want my money back and I am not going to let this one go.</p>

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Replies (3)
's update02 Aug 2017, 08:01
Reviewer Update

Good day. What a major surprise that I actually got a response from Telkom and then what a let down, although expected that no one from Billing has bothered to respond to me. They are the actual problem here. This MUST be escalated. Telkom is a joke when it comes to service and commitment to sort out client complaints.

's update16 Aug 2017, 08:02
Reviewer Update
I must keep following this up. I finally received an e-mail from Telkom H.O. It is attached below. It is a joke as I cannot make heads or tails of what is being said? See for yourself. I have since requested this same person Zanele Bukali to call me to explain, about 4 times I have requested it on e-mail but to no avail. Still the same lousy service and still no resolution to my being ********** by Telkom?!? What a surprise! Good day Trust all is well Please be advised that your termination penalty is not corrected. It will be charged next month or as it is the device fee. This device fee is charged when contract is cancelled prematurely but you were not charged for it. Contract was ceased on the 3rd of January 2017. For any other queries please contact our call center on 081 180. Kind Regards Zanele Bukali HVC SUPPORT Telkom Mobile Head Office
's update03 Oct 2017, 15:26
Reviewer Update
They have still not bothered to fix this for me? Telkom really sucks!!!! I can't wait to end my contracts with them and get them out of my life for ever!!! I want a refund for January and February that I was charged for again. What is so difficult to understand. I cancelled my contract on 24 November 2016 to end 31 Decemebr 2016. I was charged for the whole of January 2017 and still a pro rata amount in February 2017. I did not use the data in January so why was I charged?????? I want my refund for the full R824.00 I was ********** on! Do your homework properly! This was investigated and I was correct. Just give me my money back that you should not have deducted.