Telkom *****ing my money.

I had a cell phone and data contracts with Telkom for few years while I was in South Africa. When I moved to oversea 2018 I still had contracts which I tried to close before I leave as they were due for upgrade. I tried to closed those services with Telkom while I was in oversea telephonically even on their website.

I was unsuccessful and even them they are never available to assist when u call Telkom customer care. It’s a mission impossible to get help from Telkom customer care as they hard to find or just useless to remedy even a simple problem of closing or terminating due cellphone contract.

Late 2020 somebody **********ly opened account using my details while I was still in oversea. I only picked that up when I check my bank statements of the money that Telkom was deducting from my acc. I finally got hold of Telkom to make enquiry about that. I lodged a formal complaint regarding that through Telkom rep who send the email reposting that ********** activity to all relevant departments and even copied me on that email. I did that thinking that a formal investigation will be conducted from Telkom side because I couldn’t report that to SAPS as I still not in SA. Telkom did nothing about that instead they ****en kept on deducting my hard earned money for my kids to pay their useless and *********** stuff. I offered to even disclose my personal sensitive information to prove that when that person opened that ********** account I was not in SA territory because my passport has dates of exit and entry of different countries stamped on it. One of Telkom stuff telephonically told me there is nothing he can do it’s my word against Telkom. He made feel like I m lying even when I offered to send them my work visa including passport etc to show that I was not in SA at that time. Even today Telkom is still deducting money from my acc over everything that I did to report this matter to them. The worse part of it is I get charged by my bank for debit order reversal plus bounced debit orders as Telkom keep changing the reference to *******ly take money from my acc. If there is any help I can get please I’d appreciate it. Easiest way to reach me is via email at *** otherwise my international number is +***2