Telkom *****ing my money

Item: Telkom
Rating: 1
Author: Mongamele M

I took out a telkom data and router contract about 8 months ago, requested the ladies at the branch ( Alberton) to Fix my spend to the monthly contractual premium. On the second Month instead of R150 I had R850 go off and then the nomal R150, then it was refunded the next month only to have a further R1650 go off. The amounts going off my account have been irregular and always over 5 X the contractual amount agreed, even though i've since put away the sim and router and conceded to paying the R150 even though i do not use the data, i still have thousands going off my account and the telkom employees insist the've fixed the data spent, i'm pleading to have my money refunded month to month without any solution, for a company that attracts so many customers with the promise of affordable data this is very ********, its ripping people off.

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Mongamele M's updateReviewer Update

31 Oct 2018, 07:05

I went for a branch visit once more at the Telkom Alberton Branch, after the one usual consultant I speak to tells me the same story she has been telling me for over four months, that the debit orders on my Bank statement are not from Telkom, another consultant (Ebenezer), sourced assistance from a more clued up person, who confirms that the Debits were indeed from Telkom, howver for another Customer's account debited from my account all along, whilst her colleague had been speculating for months on 1. Maybe you did not cap you data spend 2. Did you give anyone else use of your router etc etc, now the question stands and no one can provide an answer, how do I get my money back, this has hugely inconvenienced me

Mongamele M's update31 Oct 2018, 07:05

Reviewer Update